Front-End Team Lead — Cashier Operations

Neighboring Food Co-op Association; Williamstown (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Neighboring Food Co-op Association is seeking a Front-End Manager to supervise cashiers, oversee checkout operations, and maintain a welcoming, efficient front-end area. You’ll coach staff, resolve questions, and ensure excellent customer service while keeping the register area organized and compliant with policies.

This exempt, salaried role reports to the General Manager and requires strong leadership, cash handling, and communication skills in a busy grocery environment, including nights and

Qualifications

• Supervisory, computer, and customer service skills required.
• Retail, grocery, cashier, or customer service experience preferred.
• Able to lead by example and stay calm in a fast-paced environment.

Responsibilities

• Supervise, support, and encourage cashiers across each shift.
• Help ensure checkout lanes are appropriately staffed and operating efficiently.
• Provide friendly, helpful service and assist customers with questions or concerns.
• Train and coach cashiers on customer service, store procedures, and checkout operations.
• Monitor cashier performance and provide constructive feedback and encouragement.
• Respond to register issues, customer concerns, and other front-end situations as they arise.
• Help keep the checkout area clean, organized, and welcoming.
• Assist with front-end opening and closing procedures.
• Participate in store Person-in-Charge responsibilities as needed.
• Follow and reinforce company policies, cash-handling procedures, and operational standards.
• Communicate clearly with store leadership and other departments.

Skills

Leadership

Customer service

Communication

Cash handling

POS systems

Education

Job description

Neighboring Food Co-op Association is seeking a Front-End Manager to supervise cashiers, oversee checkout operations, and maintain a welcoming, efficient front-end area. You’ll coach staff, resolve questions, and ensure excellent customer service while keeping the register area organized and compliant with policies.

This exempt, salaried role reports to the General Manager and requires strong leadership, cash handling, and communication skills in a busy grocery environment, including nights and