Front End Manager – Wild Oats Market

Neighboring Food Co-op Association; Williamstown (MA); On-site; USD 39,000 - 48,000; Full time

Job summary

Neighboring Food Co-op Association is seeking a Front-End Manager to supervise cashiers, oversee checkout operations, and maintain a welcoming, efficient front-end area. You’ll coach staff, resolve questions, and ensure excellent customer service while keeping the register area organized and compliant with policies.

This exempt, salaried role reports to the General Manager and requires strong leadership, cash handling, and communication skills in a busy grocery environment, including nights and

Qualifications

• Supervisory, computer, and customer service skills required.
• Retail, grocery, cashier, or customer service experience preferred.
• Able to lead by example and stay calm in a fast-paced environment.

Responsibilities

• Supervise, support, and encourage cashiers across each shift.
• Help ensure checkout lanes are appropriately staffed and operating efficiently.
• Provide friendly, helpful service and assist customers with questions or concerns.
• Train and coach cashiers on customer service, store procedures, and checkout operations.
• Monitor cashier performance and provide constructive feedback and encouragement.
• Respond to register issues, customer concerns, and other front-end situations as they arise.
• Help keep the checkout area clean, organized, and welcoming.
• Assist with front-end opening and closing procedures.
• Participate in store Person-in-Charge responsibilities as needed.
• Follow and reinforce company policies, cash-handling procedures, and operational standards.
• Communicate clearly with store leadership and other departments.

Skills

Leadership

Customer service

Communication

Cash handling

POS systems

Education

Job description

Join Our Team!

We’re looking for a friendly, dependable, and customer-focused Front-End Manager to lead our cashier team and help create a welcoming, positive shopping experience for every customer. As Front-End Manager, you’ll be an important part of keeping our checkout area running smoothly while supporting, coaching, and motivating our cashiers. We’re looking for someone who enjoys working with people, stays calm and positive in a busy environment, and takes pride in providing excellent customer service. And, of course, a good sense of humor is always a welcome addition to the team! This position also oversees the Cleaning and Maintenance staff and, with the General Manager, assigns special tasks to be completed in those areas.

What You’ll Do

• Supervise, support, and encourage cashiers throughout each shift
• Help ensure checkout lanes are appropriately staffed and operating efficiently
• Provide friendly, helpful service and assist customers with questions or concerns
• Train and coach cashiers on customer service, store procedures, and checkout operations
• Monitor cashier performance and provide constructive feedback and encouragement
• Respond to register issues, customer concerns, and other front-end situations as they arise
• Help keep the checkout area clean, organized, and welcoming
• Assist with front-end opening and closing procedures
• Participate in store Person-in-Charge responsibilities as needed
• Follow and reinforce company policies, cash-handling procedures, and operational standards
• Communicate clearly and effectively with store leadership and other departments
• Help foster a positive, respectful, supportive, and team-oriented work environment

What We’re Looking For

• Supervisory, computer, and customer service skills required
• Previous retail, grocery, cashier, or customer service experience preferred
• Friendly, approachable, and comfortable working with both customers and employees
• Strong communication, leadership, and problem-solving skills
• Reliable, organized, and able to stay focused in a fast-paced environment
• Comfortable handling cash and operating or learning point-of-sale systems
• Able to lead by example and contribute positively as part of a team
• Flexible and adaptable when staff schedules or front-end needs change, including availability for nights and weekends

Why Join Us?

We’re a cooperative grocery store proudly serving our member-owners and the surrounding community. We know many of our customers by name, and we value the relationships we build with the people who shop with us. We believe our employees are an essential part of what makes our store special. We’re looking for someone who enjoys helping others, supporting their team, solving problems, and making customers feel genuinely welcome. If you’re a positive, dependable leader who enjoys working with people and thrives in a busy grocery store environment, we’d love to meet you! This is an exempt, salaried position reporting to the General Manager. Starting pay is $43,700/year.