Front End Lead - Customer Care & Checkout Expert

Fresh Thyme Market; Troy (MI); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Market is seeking a Coordinator to manage front-end checkout operations with a focus on exceptional customer service and accurate cash handling. You will supervise cash registers, assist customers, and uphold POS procedures in a fast-paced store environment.

The role emphasizes team leadership, scheduling flexibility, and adherence to food-safety and store guidelines as part of a growing natural foods retailer.

Qualifications

• Demonstrated ability to communicate clearly with team members and customers.
• Ability to resolve conflicts by addressing root causes and maintaining composure.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience interpreting financial and sales data to inform decisions.

Responsibilities

• Ensures customers receive outstanding service through checkout lanes.
• Greets customers and responds promptly to their needs.
• Oversees accurate and efficient operation of all cash registers.
• Receives payments by cash, check, credit cards, or gift cards.
• Operates POS terminals and validates pricing, tax, and rebates.
• Maintains clean, orderly checkout areas and safeguards cash.

Skills

Customer service

Cash handling

Leadership

Conflict resolution

Education

High school diploma or equivalent

Tools

POS system

Job description

Fresh Thyme Market is seeking a Coordinator to manage front-end checkout operations with a focus on exceptional customer service and accurate cash handling. You will supervise cash registers, assist customers, and uphold POS procedures in a fast-paced store environment.

The role emphasizes team leadership, scheduling flexibility, and adherence to food-safety and store guidelines as part of a growing natural foods retailer.