Front End Operations Supervisor

Natural Foods Cooperative, Inc.; Sacramento (CA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sacramento Natural Foods Co-op is seeking an Assistant Front End Manager to oversee checkout operations, ensure accurate cash handling, and mentor front end staff. The role focuses on delivering exceptional customer service and maintaining policy adherence in a fast-paced retail coop environment.

You will collaborate with the Front End Manager to develop procedures, supervise cashiers, and ensure standard labor practices while upholding the coop’s values and cooperative identity.

Qualifications

• 3+ years’ retail cash handling experience.
• Strong customer service orientation.
• Ability to supervise and mentor staff.
• Proficient with POS and basic computer applications.
• Knowledge of labor guidelines and policy adherence.

Responsibilities

• Uphold all Co-op policies, procedures and expectations.
• Department Operations and Customer Experience.
• Under the direction of the Front End Manager, ensure the Front End department operates effectively and efficiently; facilitate day-to-day operation and guarantee performance standards are met and that employees consistently work towards their ideal and peak performance.
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers and in all situations.
• Verify and reconcile tills for each cashier shift and report deposit activity through the point of sale system.
• Prepare and verify that each starting till has specified levels of coin and currency and provide coin and currency to each cashier as needed throughout the shifts.
• Make daily change orders as needed.
• Verify and maintain cashier deposit and properly account for all cash on hand.
• Collect drops from cashiers and document in the deposit log.
• Handle daily bank deposits and incoming change orders as needed.
• Reconcile and balance the safe for accuracy.
• Reallocates labor as needed to meet operating needs and in a manner that upholds Co-op standards.
• Provide authorization for returns, refunds and check approvals and suspended orders for cashiers as needed.
• Report any situations of concern to the Front End Manager and appropriate management personnel.
• Monitor and ensure that cashiers keep work areas neat, clean and orderly.
• Take inventory of front end tools and equipment on a routine basis.
• In collaboration with the Front End Manager; create, develop, communicate, implement, audit, and evaluate operating standards and procedures and make adjustments as needed.
• Know and adhere to all aspects of the Employee Handbook, current policies and procedures, safety programs, and collective bargaining agreements.

Skills

Cash handling

Customer service

Leadership

POS systems

Microsoft Excel

Tools

Point of Sale (POS)

Microsoft Excel

Microsoft Word

Email

Time clock software

Job description

Sacramento Natural Foods Co-op is seeking an Assistant Front End Manager to oversee checkout operations, ensure accurate cash handling, and mentor front end staff. The role focuses on delivering exceptional customer service and maintaining policy adherence in a fast-paced retail coop environment.

You will collaborate with the Front End Manager to develop procedures, supervise cashiers, and ensure standard labor practices while upholding the coop’s values and cooperative identity.