Front End Team Lead - Customer Experience & Store Ops

City Market; Burlington (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Store discounts

Fitness classes

Wellness Program

Employee Assistance Plan

Volunteer time

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k with 6% match

Spending accounts

Job summary

City Market Co-Op is seeking a Front End Team Lead who will assist in leading the Front End team while maintaining a positive customer experience. This position requires strong communication and customer service skills, ideally with prior experience in customer service or retail and/or a drive to learn!

Do you have an interest in local food systems and providing a wide variety of local, organic, and conventional products at a fair price to the community?

Qualifications

• Two years of cash handling/supervisory experience OR three years of customer service experience.
• High School diploma or GED preferred.
• Proficiency in Microsoft Office Suite preferred.
• Knowledge of natural and conventional foods helpful.

Responsibilities

• Direct Front End employees to ensure prompt, friendly, courteous customer service.
• Oversee the opening and/or the closing of the store, and follow established procedures.
• Ensure accurate Front End cash and coin handling, including verifying amounts, daily deposit, and sending/receiving coin orders.
• Perform routine Front End tasks such as processing the daily deposit and opening of the store.
• Maintaining a clean, organized, and professional work area.
• Interacting with and helping customers; duties include answering questions and assisting with member applications.
• Compliance with established City Market procedures and practices regarding operations, sales, safety, and security.
• May be required to perform other related duties as assigned.

Skills

Cash handling

Supervisory experience

Customer service

Microsoft Office Suite

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

City Market Co-Op is seeking a Front End Team Lead who will assist in leading the Front End team while maintaining a positive customer experience. This position requires strong communication and customer service skills, ideally with prior experience in customer service or retail and/or a drive to learn!

Do you have an interest in local food systems and providing a wide variety of local, organic, and conventional products at a fair price to the community?