Front-End Team Lead

The TJX Companies, Inc.; Sparks (NV); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care

Paid holidays

Scholarship program

Job summary

The TJX Companies, Inc. in Sparks, NV seeks a front-of-store leader to drive outstanding customer service and manage a team of Associates across tills and front-end operations.

You will model high standards, train peers, and ensure smooth POS coverage while promoting loyalty programs. You’ll lead by example, training Associates on front-end principles, maintaining store standards, and addressing customer concerns with a proactive mindset.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail leadership

Customer service

Merchandising

Communication

Team training

Multi-tasking

Flexible schedule

Job description

The TJX Companies, Inc. in Sparks, NV seeks a front-of-store leader to drive outstanding customer service and manage a team of Associates across tills and front-end operations.

You will model high standards, train peers, and ensure smooth POS coverage while promoting loyalty programs. You’ll lead by example, training Associates on front-end principles, maintaining store standards, and addressing customer concerns with a proactive mindset.