Front End Supervisor: Retail Leadership & Customer Experience

The TJX Companies, Inc.; Manassas (VA); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Job summary

The TJX Companies, Inc. in Manassas, VA is seeking a Front-End Lead Associate at Marshalls to deliver outstanding customer service, supervise Associates, and promote loyalty programs while maintaining store standards.

You will train and mentor staff, manage POS coverage, and ensure adherence to labor laws and safety guidelines with a focus on teamwork and a proactive attitude. This role offers competitive benefits and requires a flexible schedule, including nights and weekends.

Qualifications

• 1 year of retail experience required.
• 6 months of leadership experience required.
• Strong customer service skills and ability to train others.

Responsibilities

• Create a positive customer experience and lead front-of-store operations.
• Train and mentor Associates on front-end principles and loyalty programs.
• Manage POS coverage and breaks, respond to customer concerns, and uphold store standards.
• Ensure adherence to labor laws, policies, and safety procedures.
• Promote safety, shrink reduction programs, and excellent team communication.

Skills

Retail experience

Leadership experience

Customer service

Training others

Job description

The TJX Companies, Inc. in Manassas, VA is seeking a Front-End Lead Associate at Marshalls to deliver outstanding customer service, supervise Associates, and promote loyalty programs while maintaining store standards.

You will train and mentor staff, manage POS coverage, and ensure adherence to labor laws and safety guidelines with a focus on teamwork and a proactive attitude. This role offers competitive benefits and requires a flexible schedule, including nights and weekends.