Front End Supervisor: Lead Service & Store Operations

Burlington; Lawrenceville (NJ); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Medical, Dental, and Vision Coverage

Life and Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to lead store operations, train and coach associates, and drive customer service excellence. You will work with store management in merchandising, operations, and HR to build strong teams and partnerships.

Ideal candidates bring at least 1 year of supervisory experience in off-price or similar retail, and can work full-time including nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure exceptional customer service.
• Reinforce our Asset Protection strategies to eliminate shrinkage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Customer service

Leadership

Interpersonal skills

Store operations

Planning meetings

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to lead store operations, train and coach associates, and drive customer service excellence. You will work with store management in merchandising, operations, and HR to build strong teams and partnerships.

Ideal candidates bring at least 1 year of supervisory experience in off-price or similar retail, and can work full-time including nights, weekends, and holidays.