Front End Supervisor: Elevate Service & Sales

Northeast Oklahoma Fine Wine LP; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Job summary

Total Wine & More in Tulsa, OK is seeking a Supervisor to support store operations and cultivate a sales-driven, service-focused culture. You will lead the team, train staff, and ensure compliance with alcohol regulations while delivering best-in-class service.

The role emphasizes coaching peers, resolving customer issues, and maintaining a safe, organized store environment with flexible scheduling, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Interpersonal skills

Coaching peers

POS systems

Education

High school diploma

Tools

POS systems

Inventory software

Job description

Total Wine & More in Tulsa, OK is seeking a Supervisor to support store operations and cultivate a sales-driven, service-focused culture. You will lead the team, train staff, and ensure compliance with alcohol regulations while delivering best-in-class service.

The role emphasizes coaching peers, resolving customer issues, and maintaining a safe, organized store environment with flexible scheduling, including evenings and weekends.