Front-End Supervisor: Lead Operations & Customer Experience

Jetro Restaurant Depot; Royersford (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Tuition Reimbursement

Supplemental Benefits

Comprehensive Benefits

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring efficient transactions and strong customer service. You will guide front-end staff, monitor cash handling, and maintain organized, clean work areas in a fast-paced retail environment.

The role emphasizes teamwork, adherence to procedures, and proactive problem-solving to resolve customer issues and improve service quality.

Qualifications

• Previous experience in retail, customer service, or front-end operations
• Basic understanding of cash handling processes
• Strong communication and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Problem-solving skills and attention to detail

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Customer service

Cash handling

Communication

Organization

Team work

Problem-solving

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to oversee daily front-end operations, ensuring efficient transactions and strong customer service. You will guide front-end staff, monitor cash handling, and maintain organized, clean work areas in a fast-paced retail environment.

The role emphasizes teamwork, adherence to procedures, and proactive problem-solving to resolve customer issues and improve service quality.