Front-End Team Lead: Customer Ops & Service Excellence

Jetro Restaurant Depot; New Bedford (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Employer Match

PTO

Six company holidays

Tuition reimbursement

Supplemental benefits

Competitive benefits package

Job summary

Jetro Restaurant Depot is seeking a Front-End Supervisor to assist with daily oversight of customer service activities, transaction accuracy, and team performance. You will help ensure front-end processes are followed and contribute to a efficient, customer-focused environment.

Responsibilities include supervising front-end operations, monitoring cash handling, directing staff, and maintaining a clean, organized, and high-service area in a fast-paced retail setting.

Qualifications

• Experience in retail or front-end operations.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily front-end operations to ensure accurate transactions.
• Monitor cash handling and resolve minor discrepancies.
• Direct front-end staff during daily shifts.
• Keep front-end areas organized, clean, and efficient.
• Maintain customer service standards and resolve issues.
• Coordinate scheduling and workflow for front-end staff.
• Communicate issues to management and enforce company policies.

Skills

Retail experience

Cash handling

Communication skills

Organization skills

Teamwork

Problem-solving

Job description

Jetro Restaurant Depot is seeking a Front-End Supervisor to assist with daily oversight of customer service activities, transaction accuracy, and team performance. You will help ensure front-end processes are followed and contribute to a efficient, customer-focused environment.

Responsibilities include supervising front-end operations, monitoring cash handling, directing staff, and maintaining a clean, organized, and high-service area in a fast-paced retail setting.