Front-End Supervisor - Lead & Elevate Customer Service

Albertsons Companies; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Paid time off

Career development

Job summary

Albertsons Companies in Baton Rouge is seeking a Service Supervisor to support front-end operations, coach associates, and ensure efficient checkout service. You will lead shifts, manage coverage, and uphold company policies while delivering a friendly, accurate customer experience.

The role emphasizes supervision, training, and teamwork to maintain a positive work environment and high service standards in a fast-paced retail setting.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and adjust to changing customer traffic.
• Assist customers with questions, refunds, and service needs.
• Coach associates on customer service expectations and procedures.
• Support training and development of associates.

Skills

Customer service

Leadership

Communication

Problem solving

Retail operations

Job description

Albertsons Companies in Baton Rouge is seeking a Service Supervisor to support front-end operations, coach associates, and ensure efficient checkout service. You will lead shifts, manage coverage, and uphold company policies while delivering a friendly, accurate customer experience.

The role emphasizes supervision, training, and teamwork to maintain a positive work environment and high service standards in a fast-paced retail setting.