Front-End Supervisor: Lead Customer Service & Sales

Total Wine & More; Moore (OK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans

401(k), HSA, FSA

Disability & life insurance

Job summary

Total Wine & More seeks a Supervisory team member in Moore, OK to support store operations and elevate service culture. You will lead by example, supervise staff, and help drive sales while ensuring compliance with alcohol regulations and safety standards.

The role requires 1–3 years in retail supervisory duty, strong customer service and teamwork skills, and flexibility for evenings/weekends. Competitive benefits and store discounts are offered.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More seeks a Supervisory team member in Moore, OK to support store operations and elevate service culture. You will lead by example, supervise staff, and help drive sales while ensuring compliance with alcohol regulations and safety standards.

The role requires 1–3 years in retail supervisory duty, strong customer service and teamwork skills, and flexibility for evenings/weekends. Competitive benefits and store discounts are offered.