Front End Supervisor - Lead Customer Service & Operations

Burlington Stores; Village of Patchogue (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores in Patchogue, NY is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to lead front-end operations, train staff, and ensure exceptional customer service.

As part of the store leadership team, you will balance sales, operations, and safety while promoting Burlington's core values and offering growth opportunities and a comprehensive benefits package.

Qualifications

• 1+ year of supervisory experience within an off-price, big box, or a specialty environment
• Strong interpersonal skills with a positive and engaging attitude
• Ability to work a full-time schedule including nights, weekends and holidays as required
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty
• Maximize sales results through training, developing, and coaching of direct reports
• Promote safety for both customers and associates by adhering to company guidelines
• Cultivate a diverse culture based on teamwork and collaboration
• Solve issues/concerns, making informed decisions and supervising front-end operations to ensure exceptional customer service
• Reinforce asset protection strategies to eliminate shortage
• Assist in recruiting, interviewing, and onboarding new associates
• Participate in weekly workload planning meetings
• Drive community relations participation through company programs and partnerships
• Coordinate meal and break periods and monitor schedule adherence

Skills

Supervisory experience

Customer service leadership

Job description

Burlington Stores in Patchogue, NY is seeking a Full-Time Customer Service Supervisor (or Full-Time Selling Floor Supervisor) to lead front-end operations, train staff, and ensure exceptional customer service.

As part of the store leadership team, you will balance sales, operations, and safety while promoting Burlington's core values and offering growth opportunities and a comprehensive benefits package.