Front-End Supervisor: Customer Service & Team Lead

Jetro / Restaurant Depot; Urbandale (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Jetro / Restaurant Depot in Urbandale, IA is seeking a Front End Supervisor to oversee cashiers, front-end loaders, checkers and U-Boat retrieval. The role focuses on delivering friendly, efficient customer service and maintaining security and sales policies.

The ideal candidate will have a high level of interpersonal skills, strong communication abilities, and a solid background in customer service. The position involves supervising staff, scheduling, and occasional cashier responsibilities in

Qualifications

• Bachelor’s Degree, OR
• High School Diploma or GED with at least 4 years experience in customer service or related field, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer Literacy

Responsibilities

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plan and prepare work schedules to include lunch and vacation.
• Performs cashier “check-outs” and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies
• Performs other work-related duties as required and assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Computer literacy

Reading & interpretation

Education

Bachelor’s Degree

High School Diploma or GED + 4 years experience

Any education/experience mix

Tools

Point-of-sale software

Job description

Jetro / Restaurant Depot in Urbandale, IA is seeking a Front End Supervisor to oversee cashiers, front-end loaders, checkers and U-Boat retrieval. The role focuses on delivering friendly, efficient customer service and maintaining security and sales policies.

The ideal candidate will have a high level of interpersonal skills, strong communication abilities, and a solid background in customer service. The position involves supervising staff, scheduling, and occasional cashier responsibilities in