Front End Manager: Customer Experience & Operations

Food Lion; Lorton (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Lorton, VA is seeking a Front End Supervisor to support store operations, oversee Service Center, Self-Checkout, and Food Lion To-Go, and lead a team to meet budgeted goals.

You will hire and train associates, ensure excellent customer service, manage scheduling and reporting, and uphold safety, accuracy, and brand standards while delivering a positive shopping experience.

Qualifications

• High school diploma or equivalent.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accreditation by National Registry of Food Safety Professionals or equivalent within the first 90 days of employment; accreditation must be maintained.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering, and Food Lion To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items.
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Ensures compliance with local, state and federal regulations.
• Adheres to all company guidelines, policies and standard practices.
• Maintains security standards.
• Successfully complete Computer Based Training (CBT) and Training guide.
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
• Performs all other duties as assigned.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Multi-tasking

Adaptability

Safety awareness

Education

High school diploma

Food Safety Manager certification

Tools

POS systems

ACIS

Scheduling software

Job description

Food Lion in Lorton, VA is seeking a Front End Supervisor to support store operations, oversee Service Center, Self-Checkout, and Food Lion To-Go, and lead a team to meet budgeted goals.

You will hire and train associates, ensure excellent customer service, manage scheduling and reporting, and uphold safety, accuracy, and brand standards while delivering a positive shopping experience.