Front End Operations Leader - Customer Experience

Food Lion; Hamlet (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to uphold store operations, meet financial and sales goals, and foster strong associate and customer relations. This role emphasizes leadership within the Front End team to deliver a positive shopping experience aligned with Food Lion's strategy.

Responsibilities include coaching, scheduling, and ensuring service excellence across Service Center, Self-Checkout, and To-Go programs while maintaining safety and store standards.

Qualifications

• Must be able to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go areas.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department staff and conduct performance appraisals.
• Provide leadership to promote a culture aligned with Food Lion Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure safe, friendly, and efficient customer service and shopping experience.

Skills

Team leadership

Customer service

Store operations

Problem solving

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Supervisor to uphold store operations, meet financial and sales goals, and foster strong associate and customer relations. This role emphasizes leadership within the Front End team to deliver a positive shopping experience aligned with Food Lion's strategy.

Responsibilities include coaching, scheduling, and ensuring service excellence across Service Center, Self-Checkout, and To-Go programs while maintaining safety and store standards.