Front End Supervisor: Customer Experience Team Lead

Jetro Restaurant Depot; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jetro Restaurant Depot in Urbandale, IA seeks a Front End Supervisor to lead cashiers, loaders and checkers in a busy retail environment. You will supervise, train and evaluate front-end staff while ensuring friendly, efficient customer service and accurate transactions.

You’ll enforce sales and security policies, resolve customer issues promptly and help with scheduling, price checks and cashier duties as needed.

Qualifications

• Bachelor’s degree or 4+ years in customer service
• Ability to read and interpret general business materials
• Strong written and verbal communication skills
• Customer orientation and professionalism
• Computer literacy

Responsibilities

• Supervises, trains and evaluates front-end staff.
• Ensures friendly, efficient and professional customer service.
• Handles cash register operations when needed.
• Investigates and resolves customer complaints in a timely and professional manner.
• Plans work schedules including lunch and vacation.
• Ensures compliance with sales and security policies and procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Computer literacy

Education

Bachelor’s Degree

High School Diploma or GED

Job description

Jetro Restaurant Depot in Urbandale, IA seeks a Front End Supervisor to lead cashiers, loaders and checkers in a busy retail environment. You will supervise, train and evaluate front-end staff while ensuring friendly, efficient customer service and accurate transactions.

You’ll enforce sales and security policies, resolve customer issues promptly and help with scheduling, price checks and cashier duties as needed.