Front-End Supervisor: Retail Ops & Customer Experience

Jetro Restaurant Depot; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Company Holidays

Tuition Reimbursement

Supplemental Benefits

Job summary

Jetro Restaurant Depot in Raleigh seeks a Front-End Supervisor to oversee daily customer service, ensure transaction accuracy, and monitor front-end performance to keep operations efficient and customer-focused.

This role delivers hands-on leadership to front-end staff, assists with scheduling and workflow, enforces company procedures, resolves customer issues, and maintains a clean, organized sales floor in a fast-paced retail setting.

Qualifications

• Experience in retail or front-end operations.
• Basic understanding of cash handling processes.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Problem-solving skills and attention to detail.

Responsibilities

• Support daily front-end operations to ensure efficient and accurate transaction processing
• Assist with monitoring cash handling procedures and resolving minor discrepancies
• Provide support and direction to front-end staff during daily operations
• Ensure front-end areas are organized, clean, and operating efficiently
• Assist in maintaining customer service standards and resolving customer issues
• Support scheduling and workflow coordination for front-end staff
• Help enforce company procedures and policies at the front-end
• Communicate operational issues or concerns to management

Skills

Retail experience

Cash handling

Communication

Team orientation

Problem-solving

Education

Experience in retail/front-end operations

Job description

Jetro Restaurant Depot in Raleigh seeks a Front-End Supervisor to oversee daily customer service, ensure transaction accuracy, and monitor front-end performance to keep operations efficient and customer-focused.

This role delivers hands-on leadership to front-end staff, assists with scheduling and workflow, enforces company procedures, resolves customer issues, and maintains a clean, organized sales floor in a fast-paced retail setting.