Front-End Lead: Customer Experience & Team Ops

Jetro Restaurant Depot; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Competitive Benefits Package

Job summary

Jetro Restaurant Depot in Salt Lake City, UT is seeking a Front-End Supervisor to oversee daily customer service, transaction accuracy, and front-end team performance. You will help implement procedures that ensure fast, friendly checkout and smooth store operations.

The role requires hands-on leadership, effective communication with staff and customers, and the ability to adapt to a high-volume retail environment. This position is on-site with standard retail hours and competitive benefits.

Qualifications

• Experience in retail front-end or customer service roles.
• Basic understanding of cash handling procedures.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Attention to detail and problem-solving abilities.

Responsibilities

• Oversee daily front-end operations to ensure efficient and accurate transaction processing.
• Monitor cash handling procedures and resolve minor discrepancies.
• Provide guidance to front-end staff during daily operations.
• Keep front-end areas organized, clean, and efficient.
• Maintain customer service standards and resolve customer issues.
• Assist with scheduling and workflow coordination for front-end staff.
• Enforce company procedures and policies at the front-end.
• Communicate operational issues to management.

Skills

Retail experience

Cash handling

Communication

Team-oriented

Problem-solving

Education

High school diploma

Job description

Jetro Restaurant Depot in Salt Lake City, UT is seeking a Front-End Supervisor to oversee daily customer service, transaction accuracy, and front-end team performance. You will help implement procedures that ensure fast, friendly checkout and smooth store operations.

The role requires hands-on leadership, effective communication with staff and customers, and the ability to adapt to a high-volume retail environment. This position is on-site with standard retail hours and competitive benefits.