Front End Supervisor - Customer Experience Leader

Food Lion; Wilkesboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Food Lion in Wilkesboro is seeking a Store Front End Manager to oversee Service Center, Self-Checkout and To-Go operations, ensuring fast, friendly service while meeting budgeted goals.

You will hire, train and develop associates, supervise performance, promote our culture, and use company tools to manage inventory, scheduling and customer experience.

This role requires strong leadership, adherence to safety standards, and the ability to drive KPIs across front end functions.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must be able to meet the physical requirements of the position.
• Must be accredited by Food Safety standards or will be required to attend training.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure Front End schedules and operations deliver extraordinary customer service at all times.
• Maintain Front End registers and equipment and place service calls efficiently.

Skills

Ability to lead and manage a team

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Job description

Food Lion in Wilkesboro is seeking a Store Front End Manager to oversee Service Center, Self-Checkout and To-Go operations, ensuring fast, friendly service while meeting budgeted goals.

You will hire, train and develop associates, supervise performance, promote our culture, and use company tools to manage inventory, scheduling and customer experience.

This role requires strong leadership, adherence to safety standards, and the ability to drive KPIs across front end functions.