Front End Operations & Customer Service Lead

Food Lion; Westwood Hills (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations and drive financial and sales goals at USA-NC-Wilkesboro location. You will lead service centers, self-checkout, and To-Go programs while building strong associate and customer relations.

The role requires the ability to train and develop staff, manage budgets and KPIs, and maintain safety and product standards. A high school diploma is preferred, with a commitment to excellent service and physical readiness.

Qualifications

• Must be able to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accreditation by the National Registry of Food Safety Professionals or equivalent must be obtained within 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers\' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.

Skills

Lead and manage a team

Store operations knowledge

Customer service excellence

Interpersonal and communication skills

Problem solving and judgment

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations and drive financial and sales goals at USA-NC-Wilkesboro location. You will lead service centers, self-checkout, and To-Go programs while building strong associate and customer relations.

The role requires the ability to train and develop staff, manage budgets and KPIs, and maintain safety and product standards. A high school diploma is preferred, with a commitment to excellent service and physical readiness.