Customer Experience Front End Manager

Food Lion; Williamston (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to oversee Service Center, Self-Checkout and To-Go operations in a fast-paced retail environment in Williamston, NC. You will hire and train staff, manage daily performance, and drive customer service excellence to meet store goals.

The role emphasizes leadership, adherence to safety and food-safety standards, and controlling expenses while delivering an exceptional shopping experience.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accreditation as a Food Safety Manager or ability to achieve accreditation within 90 days of employment.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal appraisals.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Maintain an atmosphere of enthusiastic customer service and a positive shopping experience for customers.
• Ensure Front End schedules and To-Go availability meet standards for exceptional service.
• Maintain Front End registers and equipment and place service calls efficiently.
• Monitor inventory and losses; coach associates to prevent shrink.
• Ensure compliance with local, state and federal regulations.

Skills

Lead team

Store operations

Customer service

Problem solving

Multitasking

Communication

Education

High school diploma or equivalent

Food Safety Manager certification preferred

Job description

Food Lion is seeking a Front End Supervisor to oversee Service Center, Self-Checkout and To-Go operations in a fast-paced retail environment in Williamston, NC. You will hire and train staff, manage daily performance, and drive customer service excellence to meet store goals.

The role emphasizes leadership, adherence to safety and food-safety standards, and controlling expenses while delivering an exceptional shopping experience.