Front End Operations Manager – Customer Experience Leader

Food Lion; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations at our Charlotte, NC location. You will oversee Service Center, Self-Checkout and To-Go services, hire and train associates, and drive customer service while meeting budgeted KPIs.

Responsibilities include coaching, scheduling, controlling expenses, ensuring safety and food safety standards, and maintaining store appearance and equipment.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances.
• Ability to learn multiple tasks and technical requirements of the job.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture reflective of Food Lion's Brand and Strategy.
• Support achievement of budgeted financials, operating results, and KPIs.
• Ensure extraordinary customer service and a positive shopping experience.

Skills

Lead and supervise a team

Store operations expertise

Customer service excellence

POS and store tech knowledge

Food safety accreditation capability

Education

High school diploma or equivalent

Tools

ACIS inventory system

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Supervisor to support store operations at our Charlotte, NC location. You will oversee Service Center, Self-Checkout and To-Go services, hire and train associates, and drive customer service while meeting budgeted KPIs.

Responsibilities include coaching, scheduling, controlling expenses, ensuring safety and food safety standards, and maintaining store appearance and equipment.