Front End Operations Manager — Customer Experience

Food Lion; Advance (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations and leadership. You will oversee Service Center, Self-Checkout, and To-Go services, hire and train staff, and ensure smooth daily operations that meet budgeted goals and KPIs.

The role emphasizes delivering fast, friendly service, maintaining safety standards, and applying company tools to optimize inventory, scheduling, and communications. A strong customer focus is essential.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment in solving problems and making decisions.
• Willingness to learn multiple tasks and technical requirements of the job.
• Accreditation as a Certified Food Safety Manager or ability to obtain within 90 days of employment.
• Must meet physical requirements for the position.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote Food Lion Brand, strategy and culture.
• Support achievement of budgets, operating results and KPIs.
• Maintain enthusiastic customer service and a positive shopping experience.
• Control store expenses and manage inventory and assets.
• Ensure compliance with local, state and federal regulations.
• Complete CBT and training as required.

Skills

Team leadership

Store operations

Interpersonal skills

Organizational skills

Communication

Customer service

Judgment / decision making

Multitasking

Technical problem solving

Food safety management readiness

Education

High school diploma

Tools

ACIS

To-Go applications

POS systems

Job description

Food Lion is seeking a Front End Supervisor to support store operations and leadership. You will oversee Service Center, Self-Checkout, and To-Go services, hire and train staff, and ensure smooth daily operations that meet budgeted goals and KPIs.

The role emphasizes delivering fast, friendly service, maintaining safety standards, and applying company tools to optimize inventory, scheduling, and communications. A strong customer focus is essential.