Front End Manager - Customer Experience Leader

Food Lion; Cornelius (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Food Lion is seeking an experienced Front End Manager to support store operations and drive both sales and customer satisfaction. You will lead the Front End team, coordinate with Service Center and To-Go operations, and ensure excellent service fast, friendly and efficient.

The role emphasizes coaching, performance management, and adherence to Food Lion policies while focusing on store performance and safety. This position is on-site in North Carolina.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.

Responsibilities

• Oversee Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and provide performance feedback to direct reports.
• Provide leadership to promote Food Lion's brand, strategy and culture.
• Support achievement of budgeted financials, KPIs, and store profitability.
• Maintain a positive, fast, friendly customer experience.

Skills

Leadership

Customer service

Store operations

Team development

Job description

Food Lion is seeking an experienced Front End Manager to support store operations and drive both sales and customer satisfaction. You will lead the Front End team, coordinate with Service Center and To-Go operations, and ensure excellent service fast, friendly and efficient.

The role emphasizes coaching, performance management, and adherence to Food Lion policies while focusing on store performance and safety. This position is on-site in North Carolina.