Front End Manager: Customer Experience Leader

Food Lion; Washington (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Leader in Washington, NC to support store operations, lead a team, and drive customer service excellence. You will manage Service Center, Self-Checkout, and To-Go, while coaching associates to meet budgeted goals and KPIs.

The role emphasizes leadership, merchandising proficiency, safety, and proactive problem solving to deliver a smooth, welcoming shopping experience for customers.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good judgment in solving problems and handling complaints.
• Ability to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements for job functions.
• Able to meet physical requirements with or without accommodations.
• Accredited by the National Registry of Food Safety Professionals or equivalent as a Certified Food Safety Manager within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and provide ongoing coaching and formal appraisals.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, KPIs and store goals.
• Ensure a positive shopping experience with fast, friendly customer service.

Skills

Leadership

Team Management

Store Operations

Merchandising

Customer Service

Problem Solving

Multitasking

Safety Compliance

Education

High School Diploma or GED

Food Safety Manager Certification

Job description

Food Lion is seeking a Front End Leader in Washington, NC to support store operations, lead a team, and drive customer service excellence. You will manage Service Center, Self-Checkout, and To-Go, while coaching associates to meet budgeted goals and KPIs.

The role emphasizes leadership, merchandising proficiency, safety, and proactive problem solving to deliver a smooth, welcoming shopping experience for customers.