Front End Supervisor — Customer Experience Leader

National Black MBA Association; Virginia Beach, Northern (VA, KY); Hybrid; USD 20,000 - 21,000; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Job summary

Marshalls at TJX Companies in Virginia Beach is hiring to promote an excellent customer experience. You will oversee front-of-store Associates, ensuring prompt, courteous service and loyalty program promotion while maintaining a clean, organized store.

The role requires leadership, merchandising know-how, and strong communication. Availability for nights and weekends is required; benefits include associate discount and a comprehensive benefits package.

Qualifications

• Flexible schedule including nights and weekends
• Strong merchandising understanding
• Multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond to changes in direction or unexpected situations
• Team player, able to work with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls at TJX Companies in Virginia Beach is hiring to promote an excellent customer experience. You will oversee front-of-store Associates, ensuring prompt, courteous service and loyalty program promotion while maintaining a clean, organized store.

The role requires leadership, merchandising know-how, and strong communication. Availability for nights and weekends is required; benefits include associate discount and a comprehensive benefits package.