Retail Front-End Lead: Customer Experience & Training

The TJX Companies, Inc.; Colonial Heights (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan match

Health/dental/vision benefits

Life insurance

Job summary

Marshalls at The TJX Companies, Inc. is hiring for an associate role in Colonial Heights, VA. The position emphasizes delivering a positive customer experience, training staff, and supporting loyalty and credit programs.

Candidates should be flexible for nights and weekends, possess strong merchandising know-how, and excel at multitasking with excellent communication and organizational skills.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.

Skills

Merchandising techniques

Communication skills

Team player

Leadership ability

Job description

Marshalls at The TJX Companies, Inc. is hiring for an associate role in Colonial Heights, VA. The position emphasizes delivering a positive customer experience, training staff, and supporting loyalty and credit programs.

Candidates should be flexible for nights and weekends, possess strong merchandising know-how, and excel at multitasking with excellent communication and organizational skills.