Front End Team Lead – Customer Experience Champion

National Black MBA Association; Michigan; On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays and vacation

Job summary

TJX Companies is seeking a Front End Supervisory role at our Canton MI location to elevate the customer experience. You will oversee front-end staff, manage POS coverage, and promote loyalty programs while modeling professionalism and integrity.

You will train and mentor Associates, schedule coverage, and ensure compliance with labor laws and store policies. A strong communicator with attention to detail is essential for success.

Qualifications

• 1 year retail experience and 6 months in a leadership role.
• Strong communication and organizational skills.
• Ability to multi-task and adapt to changes.
• Train and mentor Associates on front-end principles.

Responsibilities

• Promotes a positive customer experience.
• Oversees front-of-store Associates and POS coverage.
• Addresses customer concerns promptly.
• Ensures adherence to labor policies and store procedures.
• Promotes loyalty programs and safety.
• Collaborates with management on Associate training needs.

Skills

Leadership

Customer service

Merchandising

Communication

Training

Staff scheduling

Tools

POS systems

Job description

TJX Companies is seeking a Front End Supervisory role at our Canton MI location to elevate the customer experience. You will oversee front-end staff, manage POS coverage, and promote loyalty programs while modeling professionalism and integrity.

You will train and mentor Associates, schedule coverage, and ensure compliance with labor laws and store policies. A strong communicator with attention to detail is essential for success.