Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Novi (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision benefits

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. Marshalls store in Novi, MI is hiring a Front End Leader to promote an exceptional customer experience and lead a team of Associates.

You will train and coach teammates, manage register operations, and ensure loyalty programs are promoted while maintaining a clean, efficient store. The role demands flexibility, strong merchandising knowledge, and the ability to adapt to busy weekend shifts.

Qualifications

• Minimum 1 year of retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.

Responsibilities

• Oversees a team of associates to deliver prompt, courteous customer service.
• Assigns registers, coordinates breaks, and ensures adequate POS coverage.
• Trains and mentors Associates on front-end principles.
• Promotes loyalty programs and credit opportunities.
• Ensures safety, labor law compliance, and store policies.
• Addresses customer concerns promptly and maintains a clean store.
• Promotes shrink reduction goals and safety awareness.
• Communicates priorities effectively with management and staff.
• Supports and participates in ongoing training needs.

Skills

Customer service

Leadership

Merchandising

Team training

POS operations

Communication

Tools

POS system

Job description

The TJX Companies, Inc. Marshalls store in Novi, MI is hiring a Front End Leader to promote an exceptional customer experience and lead a team of Associates.

You will train and coach teammates, manage register operations, and ensure loyalty programs are promoted while maintaining a clean, efficient store. The role demands flexibility, strong merchandising knowledge, and the ability to adapt to busy weekend shifts.