Front End Supervisor — Cash & Customer Service

Tom Thumb Supermarket; Garland (TX); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Weekly pay

Associate discounts

Health benefits

Time off

Career growth

Inclusive work environment

Zusammenfassung

Albertsons Companies is seeking a Service Supervisor to lead and optimize Front End operations, ensuring outstanding customer service and efficient checkout processes in a fast-paced grocery environment.

You will oversee cash handling, scheduling, and staff coaching while maintaining a welcoming, organized shopping experience for customers. This role emphasizes teamwork, safety, and policy compliance within the Front End team.

Qualifikationen

• Provide friendly, professional customer service.
• Monitor checkout lines and adjust associate coverage based on business needs.
• Supervise daily Front End activities and maintain smooth customer flow.

Aufgaben

• Provide friendly, professional, and efficient customer service.
• Supervise daily Front End activities and maintain smooth customer flow.
• Monitor checkout lines and adjust associate coverage based on business needs.
• Assist customers with questions, concerns, refunds, and other service needs.
• Promote a positive shopping experience and respond appropriately to customer concerns.
• Ensure Front End areas remain clean, organized, and customer-ready.
• Support accurate cash handling and register procedures.
• Assist with register transactions, overrides, refunds, and other authorized functions.
• Monitor cash accountability and adherence to established procedures.
• Assist with balancing registers and completing required Front End documentation.
• Identify and communicate cash-handling discrepancies to appropriate store leadership.
• Assign daily responsibilities and provide direction to Front End associates.
• Train and support cashiers, courtesy clerks, and other service associates.
• Reinforce customer-service expectations and Front End standards.
• Monitor associate workflow, productivity, and completion of assigned responsibilities.
• Provide coaching and direction when service or operational opportunities are identified.
• Support appropriate Front End coverage during breaks, lunches, and periods of increased customer traffic.
• Maintain a safe, clean, and organized Front End environment.
• Ensure associates follow established safety and security procedures.
• Monitor the Front End for potential hazards and promptly address or report concerns.
• Follow company policies related to cash handling, customer transactions, and loss prevention.
• Support compliance with applicable company policies and operational procedures.
• Communicate staffing, customer-service, equipment, and operational concerns to store leadership.
• Assist with opening and closing Front End procedures.
• Complete required records, reports, and documentation.
• Support price checks, customer inquiries, and other store operational needs.
• Coordinate with other departments to resolve customer concerns.
• Perform other duties as assigned.

Kenntnisse

Customer service

Cash handling

Team leadership

Safety compliance

Front End ops

Store operations

Jobbeschreibung

Albertsons Companies is seeking a Service Supervisor to lead and optimize Front End operations, ensuring outstanding customer service and efficient checkout processes in a fast-paced grocery environment.

You will oversee cash handling, scheduling, and staff coaching while maintaining a welcoming, organized shopping experience for customers. This role emphasizes teamwork, safety, and policy compliance within the Front End team.