Front-End Service Supervisor — Customer Experience Leader

Tom Thumb Supermarket; McKinney (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Early wage access (Stream)

Associate discounts

Health & wellness benefits

Paid time off

Training & development

Inclusive work environment

Job summary

Albertsons Companies in McKinney, TX seeks a Service Supervisor to lead front-end operations, ensure top-notch customer service, and uphold cash-handling accuracy. The role reports to store leadership and guides cashiers, courtesy clerks, and service desks, driving efficiency and a positive shopping experience.

The position emphasizes leadership, teamwork, and adherence to company policies while promoting promotions, store programs, and operational excellence in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience preferred.
• Prior supervisory, leadership, or team‑lead experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Basic knowledge of retail operations and cash-handling procedures.

Responsibilities

• Lead front-end associates and supervise daily front-end activities.
• Ensure exceptional customer service and resolve issues.
• Monitor checkout efficiency and staff accordingly.
• Maintain cash-handling and service desk procedures.
• Support store programs and promotions.
• Promote teamwork and accountability.
• Ensure store safety and compliance.

Skills

Customer service

Leadership

Communication

Cash handling

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Albertsons Companies in McKinney, TX seeks a Service Supervisor to lead front-end operations, ensure top-notch customer service, and uphold cash-handling accuracy. The role reports to store leadership and guides cashiers, courtesy clerks, and service desks, driving efficiency and a positive shopping experience.

The position emphasizes leadership, teamwork, and adherence to company policies while promoting promotions, store programs, and operational excellence in a fast-paced retail environment.