Front-End Service Supervisor — Flexible Schedules & Benefits

Albertsons Companies; Lafayette (LA); On-site; USD 38,000 - 44,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to up to 50% earned wages early

Associate discounts

Health and financial well-being perks

Time off (vacation/holidays/sick pay)

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Service Supervisor to lead daily front-end operations and deliver exceptional customer service. You will supervise cashiers and front-end associates, balance registers, and ensure accurate service desk procedures.

The role emphasizes leadership, training, and coordinating staffing to reduce wait times while maintaining a safe, clean, and compliant store environment. Flexible, customer-focused, team-oriented leadership is required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, or customer service experience preferred.
• Prior supervisory, leadership, or team‑lead experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and conflict-resolution abilities.
• Basic knowledge of retail operations and cash-handling procedures.

Responsibilities

• Deliver outstanding customer service and promote a customer-first culture throughout the store.
• Assist customers with questions, concerns, refunds, exchanges, and service-related issues.
• Resolve customer complaints professionally and effectively.
• Ensure customers receive prompt, friendly, and accurate service.
• Support initiatives that improve customer satisfaction and loyalty.
• Assist in supervising daily front-end activities, including checkstands, self-checkout areas, and customer service functions.
• Monitor checkout efficiency and make staffing adjustments to reduce customer wait times.
• Support opening, closing, and daily operational procedures.
• Ensure compliance with cash-handling, register, and service desk procedures.
• Maintain clean, organized, and customer-ready front-end areas.
• Provide direction, coaching, and support to front-end associates.
• Assist with training new employees on customer service standards and operational procedures.
• Communicate expectations, priorities, and daily assignments.
• Promote teamwork, accountability, and a positive work environment.
• Recognize opportunities to develop associate skills and performance.
• Support cash office operations and register accountability processes.
• Ensure accurate handling of cash, checks, coupons, gift cards, and other payment methods.
• Assist with balancing registers and resolving discrepancies.
• Follow all company loss prevention and cash security procedures.
• Maintain confidentiality and accuracy when handling financial transactions.
• Support implementation of store programs, promotions, and company initiatives.
• Ensure promotional signage, pricing, and service-related communications are accurate.
• Assist management in achieving productivity, labor, and service goals.He lp maintain compliance with company operational standards and audit requirements.
• Promote and maintain a safe working environment.
• Follow all company safety policies and procedures.
• Report accidents, equipment issues, and safety concerns promptly.
• Ensure associates are following established safety guidelines and operational practices.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Job description

Albertsons Companies is seeking a Service Supervisor to lead daily front-end operations and deliver exceptional customer service. You will supervise cashiers and front-end associates, balance registers, and ensure accurate service desk procedures.

The role emphasizes leadership, training, and coordinating staffing to reduce wait times while maintaining a safe, clean, and compliant store environment. Flexible, customer-focused, team-oriented leadership is required.