Front-End Service Operations Leader

Tom Thumb Supermarket; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits (Medical, Dental, 401k

More benefits

Job summary

Albertsons Companies is seeking a Service Operations Manager to oversee front‑end and service operations, driving exceptional customer experience and operational consistency in a fast‑paced store setting. You will coach teams, manage schedules, ensure cash handling and policy compliance, and partner with store leadership to deliver accurate service, shrink reduction, and audits.

This role emphasizes leadership, people development, and a customer‑facing mindset to support store performance and

Qualifications

• Experience leading front-end and customer service teams.
• Ability to manage cash handling and security procedures.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily front‑end operations including check stands, SCO, service desk, and checkout processes.
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation.
• Ensure front‑end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Skills

Customer service

Leadership

Coaching

Operations management

Job description

Albertsons Companies is seeking a Service Operations Manager to oversee front‑end and service operations, driving exceptional customer experience and operational consistency in a fast‑paced store setting. You will coach teams, manage schedules, ensure cash handling and policy compliance, and partner with store leadership to deliver accurate service, shrink reduction, and audits.

This role emphasizes leadership, people development, and a customer‑facing mindset to support store performance and