Front-End Service Operations Leader | Customer Experience

Albertsons Companies; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wages

Associate discounts

Health benefits

401k and retirement plans

Paid time off

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, driving a fast, friendly, and compliant shopping experience. You will oversee checkout, service desk, and labor planning while coaching staff on service standards and loss prevention.

The role emphasizes team leadership, operational discipline, and excellent customer engagement in a store environment, with opportunities to contribute to store performance and customer satisfaction.

Qualifications

• Soft skills focused on customer service, communication, organization, and multitasking.

Responsibilities

• Lead front-end and customer service teams to deliver fast, friendly, and accurate service.
• Coach and develop associates on service standards and loss prevention.
• Oversee daily front-end operations including checkout and service desk processes.
• Ensure compliance with cash handling, security, and transaction policies.
• Hire, train, and schedule service associates and supervisors.
• Maintain reports and communicate with management on performance trends.

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and customer service teams, driving a fast, friendly, and compliant shopping experience. You will oversee checkout, service desk, and labor planning while coaching staff on service standards and loss prevention.

The role emphasizes team leadership, operational discipline, and excellent customer engagement in a store environment, with opportunities to contribute to store performance and customer satisfaction.