Front End Store Manager - Customer Service Leader

Food Lion; Edenton (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Edenton, NC seeks a Front End Manager to support store operations and lead the Front End team. You will supervise Service Center, Self-Checkout and To-Go duties, hire and train staff, and drive customer satisfaction while maintaining budget and KPI targets.

The role requires strong leadership, excellent communication, and a focus on safety and loss prevention. This on-site position emphasizes a positive, efficient shopping experience for customers.

Qualifications

• High school diploma preferred; ability to lead and manage a team.
• Strong understanding of store operations and merchandising preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated judgment in solving problems and making decisions.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management and appraisals.
• Provide leadership to promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials and KPIs.
• Maintain an enthusiastic customer-focused environment with fast, friendly service.
• Ensure front end schedules and resources meet service standards.

Skills

Leadership

Team management

Customer service

Store operations

Communication

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

ACIS

CAO

Food Lion To-Go

Job description

Food Lion in Edenton, NC seeks a Front End Manager to support store operations and lead the Front End team. You will supervise Service Center, Self-Checkout and To-Go duties, hire and train staff, and drive customer satisfaction while maintaining budget and KPI targets.

The role requires strong leadership, excellent communication, and a focus on safety and loss prevention. This on-site position emphasizes a positive, efficient shopping experience for customers.