Front End Manager: Customer Experience Leader

Food Lion; Sylva (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Food Lion in Sylva, NC is seeking a Front End Supervisor to manage all Front End operations, including Service Center and Self-Checkout, and to hire, train, and develop associates while driving exceptional customer service. You will lead a team to meet budgeted goals, use reporting tools, ensure safety and sanitation, and foster a positive store culture aligned with Food Lion's strategy.

This role emphasizes strong communications, problem solving, and hands-on leadership in a fast-paced retail

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a customer-focused culture.
• Support budgeted financials, operating results and KPIs.
• Ensure safety, cleanliness and sanitation standards are met.

Skills

Lead and manage a team

Customer service

Communication skills

Store operations knowledge

Education

High school diploma

Job description

Food Lion in Sylva, NC is seeking a Front End Supervisor to manage all Front End operations, including Service Center and Self-Checkout, and to hire, train, and develop associates while driving exceptional customer service. You will lead a team to meet budgeted goals, use reporting tools, ensure safety and sanitation, and foster a positive store culture aligned with Food Lion's strategy.

This role emphasizes strong communications, problem solving, and hands-on leadership in a fast-paced retail