Front End Operations Manager - Customer Service Lead

Food Lion; Conover (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Conover, NC is hiring a Front End Manager to oversee store operations, customer service, and front-end teams. You will manage Service Center, Self-Checkout, Food Lion To-Go (if applicable), hire and develop associates, and drive performance toward budgeted goals.

The role requires strong leadership, communication, and a solid understanding of store operations, with a focus on safety, inventory control, and delivering a positive shopping experience.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Accreditation by a recognized food safety program or willingness to obtain within first 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Ensure Front End schedules are written per standards to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment and place service calls efficiently.

Skills

Leadership

Team Management

Store Operations

Merchandising

Customer Service

Communication

Problem Solving

Multi-tasking

Education

High School Diploma

Certified Food Safety Manager

Job description

Food Lion in Conover, NC is hiring a Front End Manager to oversee store operations, customer service, and front-end teams. You will manage Service Center, Self-Checkout, Food Lion To-Go (if applicable), hire and develop associates, and drive performance toward budgeted goals.

The role requires strong leadership, communication, and a solid understanding of store operations, with a focus on safety, inventory control, and delivering a positive shopping experience.