Front End Store Lead — Customer Service & Ops

Food Lion; Newton (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations in Newton, NC. You will lead the Front End team, oversee Service Center, Self-Checkout, and Food Lion To-Go initiatives, and drive customer satisfaction.

You will hire and train associates, monitor performance, and ensure safety, accuracy, and adherence to policies while delivering strong sales and financial results. This role emphasizes leadership and exceptional customer service.

Qualifications

• Leads and manages a team in a retail setting.
• Strong knowledge of store operations and merchandising techniques.
• Excellent interpersonal and communication skills for customers and associates.
• Ability to solve problems and make decisions under pressure.
• Committed to safety, accuracy and achieving budgeted targets.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct regular performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Brand and Strategy.
• Support achievement of budgeted financials, operations results and KPIs.
• Ensure a safe, fast, friendly customer experience and high service standards.
• Maintain equipment and schedules to deliver excellent customer service.
• Control store expenses through proper ordering and inventory practices.
• Ensure compliance with regulations and company guidelines.

Skills

Team leadership

Store operations

Customer service

Communication

Education

High school graduate or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations in Newton, NC. You will lead the Front End team, oversee Service Center, Self-Checkout, and Food Lion To-Go initiatives, and drive customer satisfaction.

You will hire and train associates, monitor performance, and ensure safety, accuracy, and adherence to policies while delivering strong sales and financial results. This role emphasizes leadership and exceptional customer service.