Front End Store Manager: Customer Experience Leader

Food Lion; Raleigh (NC); On-site; USD 40,000 - 68,000; Full time

Job summary

Food Lion, Raleigh, NC, is seeking a Front End Manager to support store operations, lead a team, and drive customer satisfaction while meeting financial goals. You will oversee Service Center, Self-Checkout, and To-Go, hire and train associates, and maintain a welcoming shopping environment aligned with Food Lion’s strategy and culture.

This role requires strong leadership, attention to detail, excellent communication, and a commitment to safety and customer service excellence across all

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering, business information systems, and Food Lion To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items.
• Monitor shrink, ensure inventory and monetary assets are accounted for; provide coaching for associates to prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause accidents.
• Record and report all associate and customer accidents per established procedures.
• Ensure compliance with local, state and federal regulations.
• Adhere to all company guidelines, policies and standard practices.
• Maintain security standards.
• Complete CBT and Training guide; provide recognition and constructive counseling as needed.
• Performs all other duties as assigned.

Skills

Team leadership

Store operations

Merchandising

Customer service

Problem solving

Communication skills

Physical fitness

Food safety certification

Education

High school diploma

Job description

Food Lion, Raleigh, NC, is seeking a Front End Manager to support store operations, lead a team, and drive customer satisfaction while meeting financial goals. You will oversee Service Center, Self-Checkout, and To-Go, hire and train associates, and maintain a welcoming shopping environment aligned with Food Lion’s strategy and culture.

This role requires strong leadership, attention to detail, excellent communication, and a commitment to safety and customer service excellence across all