Front End Store Manager - Customer Service & Ops

Food Lion; Clayton (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Food Lion in Clayton, NC seeks a Store Manager to lead front-end operations, including Service Center, Self-Checkout, and To-Go services. You will hire, train, and coach associates, drive customer satisfaction, and manage budgeting and KPIs to meet financial targets.

Ideal candidates bring strong leadership, excellent communication, and a hands-on approach to store operations. This role requires physical stamina and the ability to navigate multiple tasks in a dynamic retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or achieve accreditation within the first 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal appraisals.
• Provide leadership and motivation to promote a culture aligned with Food Lion strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive shopping experience through enthusiastic customer service and problem solving.
• Monitor inventory shrink and coaching to prevent losses.
• Maintain front end schedules to deliver exceptional customer service at all times.
• Ensure proper use of company tools and systems for reporting and operations.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Clayton, NC seeks a Store Manager to lead front-end operations, including Service Center, Self-Checkout, and To-Go services. You will hire, train, and coach associates, drive customer satisfaction, and manage budgeting and KPIs to meet financial targets.

Ideal candidates bring strong leadership, excellent communication, and a hands-on approach to store operations. This role requires physical stamina and the ability to navigate multiple tasks in a dynamic retail environment.