Front End Manager: Customer Service Lead

Food Lion; High Point (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in High Point, NC is seeking a Front End Manager to support store operations and help meet sales goals. You will oversee Service Center, Self-Checkout, and To-Go options, while guiding associates to deliver fast, friendly service.

You will hire and train staff, monitor budgets, and maintain strong communication with the store management team to uphold Food Lion's standards and culture. This role emphasizes customer satisfaction and efficient operation.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to meet minimum age requirements and perform physical tasks.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership in line with Food Lion Brand, Strategy and Culture.
• Support budgeted financials, operating results and KPIs.
• Maintain a positive customer experience with fast, friendly service.

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Store operations

Education

High school diploma or equivalent

Tools

POS systems

Job description

Food Lion in High Point, NC is seeking a Front End Manager to support store operations and help meet sales goals. You will oversee Service Center, Self-Checkout, and To-Go options, while guiding associates to deliver fast, friendly service.

You will hire and train staff, monitor budgets, and maintain strong communication with the store management team to uphold Food Lion's standards and culture. This role emphasizes customer satisfaction and efficient operation.