Front End Store Manager - Customer Service Leader

Food Lion; Boone (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Boone, NC is seeking a Front End Operations Leader to oversee Service Center, Self-Checkout and To-Go functions, while guiding associates to deliver fast, friendly service.

You will hire and train staff, supervise performance, and drive store KPIs. Strong communication and leadership are essential to maintain a positive shopping environment and adherence to safety standards.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to learn multiple tasks and technical requirements of the job.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or attend company training within first 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Supervise performance of all duties and responsibilities of department associates; conduct performance appraisals for direct reports
• Provide leadership to promote our Brand, Strategy and Culture
• Support achievement of budgeted financials, operating results and KPIs
• Maintain an atmosphere of enthusiastic customer service and assist in creating a positive shopping experience
• Control store expenses through proper ordering and inventory management
• Ensure compliance with store policies, safety and food safety standards
• Maintain Front End registers and equipment and respond to service calls as needed
• Ensure accurate weekly scheduling and monitor shrink and losses
• Train and recognize associates while offering constructive feedback

Skills

Leadership

Store operations

Customer service

Communication

Problem solving

multitasking

Technical literacy

Safety awareness

Education

High school diploma or equivalent

Certified Food Safety Manager accreditation

Job description

Food Lion in Boone, NC is seeking a Front End Operations Leader to oversee Service Center, Self-Checkout and To-Go functions, while guiding associates to deliver fast, friendly service.

You will hire and train staff, supervise performance, and drive store KPIs. Strong communication and leadership are essential to maintain a positive shopping environment and adherence to safety standards.