Front End Operations Leader

Food Lion; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Raleigh, NC is seeking a Front End Supervisor to oversee service centers, self-checkout, and Food Lion To-Go. You will hire, train, and mentor staff while driving customer service excellence and sales goals.

The role requires strong leadership, operations know-how, and a commitment to Food Lion standards. You will manage schedules, safety, and performance while upholding company policies.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to learn multiple tasks and technical requirements of the job.
• Accreditation as Certified Food Safety Manager or ability to achieve within 90 days of employment.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion values.
• Support achievement of budgeted financials and KPIs.
• Ensure safe, friendly customer service and a positive shopping experience.
• Monitor shrink and assist coaching to prevent losses.
• Maintain store funds control and company assets.
• Ensure compliance with regulations and company policies.

Skills

Leadership

Team management

Store operations

Customer service

Communication

Problem solving

Training & development

Education

High school diploma or equivalent

Tools

CAO system

ACIS inventory

Food Lion To-Go apps

Job description

Food Lion in Raleigh, NC is seeking a Front End Supervisor to oversee service centers, self-checkout, and Food Lion To-Go. You will hire, train, and mentor staff while driving customer service excellence and sales goals.

The role requires strong leadership, operations know-how, and a commitment to Food Lion standards. You will manage schedules, safety, and performance while upholding company policies.