Front End Operations Manager - Customer Service

Food Lion; New Bern (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in New Bern, NC is seeking a Front End Manager to support store operations, lead a team, and ensure outstanding customer service. The role emphasizes training, scheduling, and maintaining a positive shopping environment.

You will manage service centers, self-checkout, and Food Lion To-Go as applicable, while upholding food safety and store policies. Strong communication and leadership are essential for success.

Qualifications

• High school diploma or equivalent required.
• Strong leadership and team-management skills.
• Excellent interpersonal and customer service abilities, with effective communication.

Responsibilities

• Oversee Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a customer-focused culture and Food Lion standards.
• Support achievement of budgeted financials and KPIs for the store.

Skills

Leadership

Customer service

Communication

Store operations

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Food Lion in New Bern, NC is seeking a Front End Manager to support store operations, lead a team, and ensure outstanding customer service. The role emphasizes training, scheduling, and maintaining a positive shopping environment.

You will manage service centers, self-checkout, and Food Lion To-Go as applicable, while upholding food safety and store policies. Strong communication and leadership are essential for success.