Front-End Service Leader

Randalls Food Market; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Associate discounts

Medical benefits

Time off

Career growth

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Supervisor to lead front-end operations in our Houston store. You will supervise cashiers and service areas, ensure fast, friendly, and accurate service, and support store leadership with daily front-end execution.

Responsibilities include coordinating shifts, monitoring coverage, coaching associates, handling customer concerns professionally, and aligning with company policies.

Qualifications

• Strong customer service and communication skills.
• Ability to organize priorities and manage multiple responsibilities.
• Comfortable providing direction and coaching to associates.
• Strong attention to detail and commitment to accuracy.
• Ability to handle customer concerns professionally.
• Dependable, flexible, and able to work in a fast-paced retail environment.
• Willingness to work varying schedules, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service and promote a welcoming shopping experience.
• Assist with supervising and coordinating daily front-end operations.
• Monitor checkout lanes and service areas to ensure proper coverage and efficient customer flow.
• Direct and support cashiers, courtesy clerks, and other front-end associates throughout their shifts.
• Respond to customer questions, concerns, refunds, and service issues in a professional manner.
• Assist with opening, closing, and shift transition procedures as assigned.
• Help maintain accurate cash-handling practices and follow established company procedures.
• Support register accountability, till management, and other front-end financial controls.
• Ensure associates follow company policies, safety procedures, dress standards, and customer service expectations.
• Assist with training, coaching, and developing front-end associates.
• Communicate staffing or operational concerns to store leadership.
• Help coordinate breaks, lunches, and work assignments to maintain appropriate coverage.
• Maintain clean, organized, and customer-ready checkout and service areas.
• Support store programs, promotions, loyalty initiatives, and other company priorities.
• Assist other departments and store leadership as business needs require.
• Promote teamwork and help create a positive, respectful, and productive work environment.

Skills

Customer service

Communication skills

Team leadership

Scheduling

Conflict resolution

Attention to detail

Job description

Albertsons Companies is seeking a Service Supervisor to lead front-end operations in our Houston store. You will supervise cashiers and service areas, ensure fast, friendly, and accurate service, and support store leadership with daily front-end execution.

Responsibilities include coordinating shifts, monitoring coverage, coaching associates, handling customer concerns professionally, and aligning with company policies.