Front-End Customer Service Lead — Grocery & Retail Ops

Martin's Super Markets; Goshen (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

SpartanNash in Goshen, IN, seeks a front-end supervisor responsible for high-standard customer service in the store's front-end operations. You will supervise in the absence of the Customer Service Manager and guide shifts to contribute to the store’s financial goals.

Responsibilities include accurate transactions, staff training, budgeting, and ensuring adherence to safety and food safety standards. This role is on-site at our Goshen location.

Qualifications

• High school graduate or GED.
• Proficient with computers, email, and spreadsheets.
• Ability to read, write, comprehend, and interpret documents.
• Accounting/Bookkeeping skills.
• Interpret/Analyze financials.
• Develop/Manage budgets.
• Delegate/Direct/Implement.
• Suggestive selling and knowledge of products.
• Detail oriented.

Responsibilities

• Accurately perform all transactions including cash, checks, debit/credit/EBT, ID checks, refunds, and other media following policy guidelines.
• Ensure return-to-stock items are handled promptly, with attention to perishables.
• Know product locations and advertised items; support sales programs.
• Train others to perform department activities and functions.
• Manage selection, scheduling, and supervision of staff to meet productivity goals.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive, and well-stocked department.
• Follow PPE, safety, and Food Safety guidelines; maintain cleanliness.
• May assist in other departments as needed.

Skills

Cash handling

Train others

Scheduling

Budgeting

Product knowledge

Education

High school diploma or GED

Tools

Microsoft Excel

Email/Office software

Job description

SpartanNash in Goshen, IN, seeks a front-end supervisor responsible for high-standard customer service in the store's front-end operations. You will supervise in the absence of the Customer Service Manager and guide shifts to contribute to the store’s financial goals.

Responsibilities include accurate transactions, staff training, budgeting, and ensuring adherence to safety and food safety standards. This role is on-site at our Goshen location.