Front-End Service Supervisor

Tom Thumb Supermarket; Waxahachie (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Wages advances via Stream

Associate discounts

Health benefits

401k

Vacation & holidays

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Supervisor to lead front-end operations and deliver an exceptional customer experience at our Waxahachie, TX store. You will supervise the front-end team, coach staff, and ensure service standards at checkout while supporting store leadership in achieving goals related to service, safety, and productivity.

Responsibilities include managing cashier lanes, self-checkout, service desks, and adherence to cash handling, safety, and policies.

Responsibilities

• Deliver outstanding customer service and promote a customer-first culture.
• Assist customers with questions, concerns, returns, and service-related issues.
• Resolve customer complaints promptly and professionally.
• Ensure service standards are consistently met at all checkout and customer service areas.
• Promote loyalty programs, store promotions, and customer engagement initiatives.
• Supervise daily operations of the front end, including cashier lanes, self-checkout areas, service desks, and courtesy clerks.
• Monitor customer traffic patterns and adjust staffing to minimize wait times.
• Ensure registers, self-checkout systems, and service equipment are functioning properly.
• Maintain front-end cleanliness, organization, and operational readiness.
• Assist with opening, closing, and shift transition procedures.
• Provide daily leadership, coaching, and direction to front-end associates.
• Support hiring, onboarding, training, and development of team members.
• Promote accountability, teamwork, and a positive work environment.
• Assist in scheduling and labor management activities.
• Address associate concerns and elevate issues as appropriate.
• Serve as Manager on Duty when assigned.
• Ensure compliance with all cash handling, accounting, and security procedures.
• Monitor register variances and assist with investigations when necessary.
• Support front-end audits and operational reviews.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Monitor age-restricted sales compliance and other legal requirements.
• Promote a safe shopping and working environment.
• Identify and address safety concerns promptly.
• Ensure associates follow workplace safety procedures.
• Support emergency response and incident reporting processes.
• Maintain cleanliness and safety standards throughout customer service areas.
• Collaborate with department managers to support overall store operations.
• Assist with special events, seasonal programs, and promotional activities.
• Support inventory counts, merchandising initiatives, and store-wide projects as needed.
• Respond to operational issues and customer needs throughout the store.

Job description

Albertsons Companies is seeking a Service Supervisor to lead front-end operations and deliver an exceptional customer experience at our Waxahachie, TX store. You will supervise the front-end team, coach staff, and ensure service standards at checkout while supporting store leadership in achieving goals related to service, safety, and productivity.

Responsibilities include managing cashier lanes, self-checkout, service desks, and adherence to cash handling, safety, and policies.