Front‑End Service Ops Leader — CX & Growth

Albertsons Companies, Inc.; Baton Rouge (LA); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Weekly wages paid

Associate discounts

Health and financial well-being (benef

Paid time off

Career growth and development

Job summary

Albertsons Companies, Inc. is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant service across check stands, SCO, and service desk. You will coach staff, manage scheduling, and drive loss prevention in a dynamic retail environment.

Ideal candidates bring strong customer service focus, leadership, and the ability to multitask in a fast-paced setting, with availability including evenings, weekends, and holidays.

Qualifications

• Customer service focus and professional team presence.
• Clear communication, coaching, and conflict resolution.
• Strong organizational, planning, and multitasking abilities.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Lead front-end and customer service teams with fast, friendly, accurate service.
• Coach associates on service standards and recovery.
• Oversee front-end operations including check stands, SCO, service desk, and checkout processes.
• Ensure cash handling, security, returns, refunds, and transaction policy compliance.
• Monitor labor, scheduling, breaks, and staffing to align with business needs.
• Oversee cash office processes: safe counts, till audits, deposits, reconciliation.
• Prepare front-end readiness for audits and company programs.
• Hire, train, and develop service staff and supervisors.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and communicate with management teams.

Skills

Customer service

Leadership

Scheduling

Loss prevention

Tools

POS systems

Scheduling tools

Job description

Albertsons Companies, Inc. is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant service across check stands, SCO, and service desk. You will coach staff, manage scheduling, and drive loss prevention in a dynamic retail environment.

Ideal candidates bring strong customer service focus, leadership, and the ability to multitask in a fast-paced setting, with availability including evenings, weekends, and holidays.